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Customer Service
returns, shipping,
payment, sales
tax, contact us
Return Policy
Your complete satisfaction is important to us. Even if you're making an
exchange or a return, we make it easy. A pre-paid RETURN LABEL is included with
every order, so in effect all RETURNS and EXCHANGES are FREE.
If for any reason you are not satisfied with your purchase you may return it
for an exchange or refund within 60 days of our original date of shipment.
We accept unworn and resalable merchandise in the original package and box
accompanied with the original sales receipt. Please, use the prepaid return label
and email us at returns@shoestorefront.com.
For refunds we will issue a credit to your credit card within 10 business days
upon receiving the merchandise. For exchange we will ship within 2 days upon
receiving the merchandise. If we believe the product you returned was damaged
or worn we will send it back to you as soon as possible.
For any questions about our return policy please call us at 800
556 8790 or email us at info@shoestorefront.com
Shipping Information
For a limited time, our store offers free
shipping
on any order
. The
order placed will ship with UPS or USPS ground service free of charge. In addition,
the preprinted return label will be included, so you don’t risk anything.
In stock orders will be shipped within 2 business days.
When using Ground shipping services, please allow 5-7 business
days for delivery.
Back ordered items will be shipped upon item availability. An email
notification with an estimated shipping date will be sent and the order can be
cancelled at this point in case the client finds the targeted date too far into
the future.
Free exchange and
return on any order. Every package comes with a return label. If for
whatever reason you would like to exchange or return the merchandise, please
use the label and send an email to returns@shoestorefront.com.
Of course, the merchandise is expected in its original unworn condition in its
original package.
Payments
We accept the following credit cards: • Visa • MasterCard • American Express
We do not accept checks, cash, credit vouchers or international credit cards.
You must enter your name, address and zip code exactly as it appears on your
credit card statement. Please note that the shipping and billing addresses must
be valid US addresses (PO boxes are not accepted). The address information is
used as a part of the validation process of your credit card.
Shoes must be shipped to the same destination as the credit card billing
address. Your phone number and email address are also required in case we need
to contact you about your order.
Sales Tax
We do not charge sales tax.
Contact us
Customer Service / E-Commerce
330 Sussex St
Harrison, NJ 07029
USA
tel: 800 556 8790
email: support@shoestorefront.com
Looking for web resources instead? We've put together a list of sites (primarily web directories) you may find helpful locating other businesses.
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